Terms of Service

Effective date: September 1, 2026

These Terms of Service (“Terms”) are a legal agreement between you and Sub Concierge LLC, which operates Sub Concierge (“Sub Concierge,” “we,” “us,” or “our”). By creating an account, subscribing, or using the service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. Please read Sections 3, 11, 12, and 15 carefully — they affect your legal rights, including how risk is allocated and how disputes are resolved.

1. The service

Sub Concierge is a software tool that monitors the Frontline Absence Management (Aesop) substitute board and, based on the preferences and rules you configure, notifies you of matching assignments and/or accepts assignments that meet the criteria you have authorized. Acceptances happen automatically according to your rules, without further review by us or by you at the time of acceptance.

2. Eligibility and authority

You must be at least 18 years old, a lawfully authorized substitute with a valid Frontline account in good standing, and able to form a binding contract. You represent that the information you provide is accurate and that you have the right to authorize the actions described in these Terms. You are solely responsible for maintaining your eligibility and your standing with your school districts, your employer(s), and Frontline.

3. Acknowledgment and assumption of risk

You understand and agree that Sub Concierge accesses Frontline using your credentials and acts as an automated agent on your behalf. You acknowledge that:

• Your agreements, terms of use, or policies with Frontline, your districts, or your employer may restrict or prohibit the use of automated tools, credential sharing, or third-party access. Sub Concierge makes no representation or warranty that using the service is permitted under those agreements. It is your responsibility to determine whether your use of the service is allowed and to obtain any necessary permission.
• Using the service could result in consequences imposed by third parties outside our control, including suspension, deactivation, or termination of your Frontline account; loss of substitute privileges; disciplinary action; or removal from district lists.
• You knowingly and voluntarily assume all such risks and agree that Sub Concierge is not responsible or liable for any of these consequences. If Frontline, a district, or another party objects to the service or to your use of it, we may suspend or discontinue the service to you at any time.

4. Not an employer or staffing agency

Sub Concierge is a software service only. We are not your employer, staffing agency, or placement service; we do not hire you, pay you, or supervise your work. Your employment or engagement relationship, and all rights and obligations arising from any assignment, are solely between you and your district(s) and/or employer(s). We do not guarantee employment, wages, or any assignment.

5. Your account and credentials

You agree to provide accurate, current, and complete information, including working Frontline credentials, and to keep it current (including telling us promptly when your Frontline password changes). You are responsible for all activity under your account and for maintaining the confidentiality of your Sub Concierge login. You authorize us to store your Frontline credentials in encrypted form and to use them as described in these Terms and our Privacy Policy. You acknowledge that providing credentials to any third-party service carries inherent risk, which you accept.

6. Authorization to act on your behalf

You grant Sub Concierge a limited authorization to sign in to your Frontline account, view the substitute board, send notifications, and accept assignments on your behalf, strictly according to the preferences and rules you set. You are bound by any assignment accepted under the rules you configured, including assignments resulting from rules that are broader than you intended or that you later regret. You may change or withdraw this authorization at any time by updating your preferences, pausing the service, or disconnecting your account; changes take effect on a going-forward basis after they are processed.

7. Your responsibilities

• Setting accurate rules — assignments are accepted based on the criteria you configure. You are responsible for reviewing what the service understood before activating your rules, and for the results of those rules.
• Honoring and canceling assignments — you are responsible for showing up for and fulfilling any assignment accepted for you, and for canceling through the proper Frontline/district channels, on time, if you cannot work it. Cancellation and no-show policies are set by your district, not by us.
• Verifying your bookings — you should review confirmations and your Frontline schedule; do not rely solely on the service.
• Professional and legal compliance — complying with the rules, policies, and terms of your districts, your employer, Frontline, and applicable law.
• Avoiding conflicts — the service acts on the rules you give it; you are responsible for avoiding double-bookings across accounts or tools we do not control.

8. No guarantee

The service helps you find and secure assignments but does not guarantee that any assignment will be available, detected, matched, or accepted, that notifications or bookings will be timely or delivered, or that you will receive any particular number of assignments or amount of income. The service depends on Frontline’s systems and third-party networks that we do not control and that may change, fail, or become unavailable. The service is provided on an “as is” and “as available” basis.

9. Not affiliated with Frontline

Sub Concierge is independent and is not affiliated with, endorsed by, or sponsored by Frontline Education or Frontline Absence Management (Aesop). All trademarks are the property of their respective owners.

10. Subscription, billing, and cancellation

The service is offered as a paid subscription billed through our payment processor (Stripe), starting with a 14-day free trial. By subscribing you authorize recurring charges of $19/month at the then-current price until you cancel. You can cancel at any time, effective at the end of the current billing period. Except where required by law, payments are non-refundable, and partial periods are not prorated. If a payment fails, we may pause or suspend the service for your account until it is resolved. We may change pricing on a going-forward basis with notice.

11. SMS / text messaging program

Sub Concierge sends SMS text messages to users who opt in during signup by checking an unchecked consent box and providing their mobile number. Messages are transactional and account-related only: alerts when a substitute assignment matching the preferences you set becomes available, and confirmations when an assignment has been booked on your behalf. We do not send marketing or promotional texts. Message frequency varies with your own job activity. Message and data rates may apply. Consent to receive texts is not a condition of purchase. Reply STOP at any time to opt out, START to resume, or HELP for help; you can also contact us at GetSubConcierge@gmail.com. Carriers are not liable for delayed or undelivered messages. We do not sell, rent, or share your mobile phone number or your SMS consent with any third parties or affiliates for their own marketing purposes. See our Privacy Policy for how we handle your information.

12. Disclaimers of warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the service will be uninterrupted, timely, secure, accurate, or error-free. No advice or information you obtain from us creates any warranty not expressly stated here.

13. Limitation of liability

To the fullest extent permitted by law, Sub Concierge, Sub Concierge LLC, and our owners, officers, employees, and providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of income or wages, lost or missed assignments, loss of substitute privileges, disciplinary or employment consequences, suspension, deactivation, or termination of your Frontline or district accounts, or loss of data or goodwill, arising out of or relating to the service — even if we have been advised of the possibility of such damages, and regardless of the theory of liability.

Our total aggregate liability for all claims arising out of or relating to the service will not exceed the greater of (a) the total amount you paid us in the three (3) months before the event giving rise to the claim, or (b) US $50. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Sub Concierge, Sub Concierge LLC, and our owners, officers, employees, and providers from and against any claims, demands, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the service, the rules and authorizations you configure, any assignment accepted or missed, your interactions with Frontline or your districts, your violation of these Terms, or your violation of any law or of any agreement or policy of a third party.

15. Termination and suspension

You may disconnect your account or cancel at any time. We may suspend or terminate your access at any time, with or without notice, if you violate these Terms, if required for security, legal, or third-party-compliance reasons, or if we discontinue the service. Sections that by their nature should survive termination (including Sections 3, 11, 12, 13, and 15) will survive.

16. Dispute resolution — arbitration and class-action waiver

Please read this section carefully; it affects how disputes are resolved. Except for small-claims matters and requests for injunctive relief, you and Sub Concierge LLC agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, administered by a recognized arbitration provider under its consumer rules, rather than in court. You and we waive any right to a jury trial and to participate in a class, collective, or representative action. Arbitration will take place in San Diego County, California, or another mutually agreed or remote location.

Opt-out: you may opt out of this arbitration agreement by emailing GetSubConcierge@gmail.com within 30 days of first accepting these Terms, stating your name and that you opt out of arbitration. If you opt out, or where arbitration is not enforceable, disputes will be resolved in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction.

17. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15.

18. General

These Terms and the Privacy Policy are the entire agreement between you and us regarding the service and supersede any prior agreements. If any provision is found unenforceable, the rest remains in effect and the unenforceable provision will be limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control (including acts of third parties, network or provider outages, or changes to Frontline’s systems). Notices to you may be sent by email or posted in the service.

19. Changes and contact

We may update these Terms from time to time and will update the effective date; material changes will be communicated where reasonable, and your continued use after changes take effect constitutes acceptance. Questions: GetSubConcierge@gmail.com.