Privacy Policy

Effective date: September 15, 2026

Sub Concierge (“Sub Concierge,” “we,” “us,” or “our”) is a service operated by Sub Concierge LLC. Sub Concierge monitors the Frontline Absence Management substitute board on behalf of registered substitute teachers and, according to the preferences each user sets, notifies them of and/or accepts matching substitute assignments. This Privacy Policy explains what we collect, how we use and share it, and the choices you have. By creating an account you agree to this Policy. Our service is operated in the United States, and your information is processed there.

Information we collect

• Account information — your name, email address, and mobile phone number.
• Frontline credentials — the username and password for your Frontline account, which you provide so we can watch the board and act on your behalf. Passwords are stored using strong encryption and decrypted only at the moment they are needed to sign in.
• District sign-in sessions — if your district uses single sign-on and you connect by signing in to Frontline yourself through our streamed sign-in window, we never see or store your district username, password, or verification codes. We keep only the resulting signed-in Frontline session so we can watch the board on your behalf, and we delete it when you disconnect.
• Your preferences and instructions — the dates, districts, schools, grades, times, and rules you set, including any plain-English instructions you type when setting up your booking rules.
• Account-derived data — the districts and school names available on your Frontline account, which we read to help you build accurate rules.
• Service activity — records of board checks, jobs we texted you about, and jobs booked or attempted on your behalf.
• Payment information — handled by our payment processor (Stripe). We do not store your full card number.
• Technical data — basic logs needed to operate, secure, and troubleshoot the service.

How we use your information

We use your information solely to provide and support the service: to sign in to your Frontline account, watch the board, translate your plain-English instructions into booking rules, notify you of matching jobs, accept jobs that meet the criteria you authorized, send you service-related messages, process your subscription, and secure, maintain, and improve the service. We do not sell your personal information, and we never share your account data, Frontline data, or phone number with anyone for their own advertising. The only advertising-related processing we do is measuring our own ads, described under “Cookies and ad measurement” below.

How we share information (service providers)

We do not sell your personal information. We share limited information only with vendors who help us operate the service, each acting on our behalf under confidentiality obligations:

• Cloud hosting & database (e.g., Vercel, Fly.io, Neon) — to run the service and store your data.
• Twilio — to deliver SMS notifications.
• Stripe — to process subscription payments.
• Resend — to send account and support emails.
• AI provider (Anthropic) — when you set up booking rules, the plain-English instructions you type and the list of your account’s school/district names are sent to our AI provider to translate them into structured rules. This happens only at setup time; it is not used in the moment-to-moment booking process, and the provider does not use your data to train its models.

We may also disclose information if required by law or legal process, or to protect the rights, property, or safety of Sub Concierge, our users, or the public. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this Policy.

Cookies and ad measurement

Our public pages use the Meta (Facebook) Pixel so we can tell whether our own ads on Facebook and Instagram lead to sign-ups. It records that a page was viewed and that an account was created; we have disabled its automatic form collection, so the pixel never receives your name, email address, phone number, or anything you type. We also set a small first-party cookie noting which ad or link brought you here. You can block these with your browser’s cookie settings or an ad blocker, and Meta describes its own practices and controls at facebook.com/privacy. The pixel is not used on the dashboard pages where you manage your account. Our public pages also carry the Google Ads tag for the same purpose, measuring whether our own Google search ads lead to sign-ups; it likewise records page views and the fact that an account was created, receives no form contents, and is not used on the dashboard pages. Google describes its practices and controls at policies.google.com/technologies/ads.

SMS / text messaging

If you opt in, we send you SMS notifications about matching jobs and confirmations when a job has been booked for you. Message frequency varies and depends on your own job activity. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share your mobile phone number or your SMS consent with anyone for their own marketing purposes. Your mobile information is used only to deliver the notifications you request. Text messaging program name: Sub Concierge. Message types: job alerts and booking confirmations. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. See also section 11 of our Terms of Service.

Your Frontline credentials

Your Frontline password is stored using strong encryption and is decrypted only at the moment it is needed to sign in. We use these credentials only to watch the board and take the actions you have authorized. When you disconnect your account, we delete your stored credentials and associated session data. You may disconnect or close your account at any time. If you connected through your district's single sign-on, no password is held at all — only the signed-in session, which we discard the same way.

Data retention & security

We keep your information for as long as your account is active and as needed to provide the service, then delete or de-identify it within a reasonable period, except where we must retain it to comply with legal obligations or resolve disputes. We use industry-standard measures, including encryption of stored passwords, access controls, and encrypted connections. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Where required by law, we will notify affected users of a data breach.

Children’s privacy

The service is intended only for adults (18+) who are authorized substitute teachers. It is not directed to children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

Your choices and rights

• SMS: reply STOP to stop texts, START to resume, HELP for help.
• Access, correct, or delete your information, or disconnect your Frontline account, by using the dashboard or contacting us.
• California residents (CCPA/CPRA): you have the right to know what personal information we collect and how we use and share it, to request access and deletion, to correct inaccurate information, and to not be discriminated against for exercising your rights. We do not sell or “share” your personal information as those terms are defined under California law. You may exercise these rights, including through an authorized agent, by contacting us.

Not affiliated with Frontline

Sub Concierge is an independent service and is not affiliated with, endorsed by, or sponsored by Frontline Education or Frontline Absence Management.

Changes & contact

We may update this Policy from time to time and will update the effective date. Questions about this Policy or your information: GetSubConcierge@gmail.com.