Privacy Policy

Effective date: August 31, 2026

Sub Concierge (“Sub Concierge,” “we,” “us,” or “our”) is a service operated by Carmel Valley Test Prep. Sub Conciergemonitors the Frontline Absence Management substitute board on behalf of registered substitute teachers and, according to the preferences each user sets, notifies them of and/or accepts matching substitute assignments. This Privacy Policy explains what we collect, how we use it, and the choices you have. By creating an account you agree to this Policy.

Information we collect

• Account information — your name, email address, and mobile phone number.
• Frontline credentials — the username and password for your Frontline account, which you provide so we can watch the board and act on your behalf. Passwords are stored encrypted.
• Your preferences — the dates, districts, schools, grades, times, and rules you set.
• Service activity — records of jobs we texted you about and jobs booked on your behalf.
• Payment information — handled by our payment processor (Stripe). We do not store your full card number.
• Technical data — basic logs needed to run and secure the service.

How we use your information

We use your information solely to provide the service: to sign in to your Frontline account, watch the board, notify you of matching jobs, accept jobs that meet the criteria you authorized, send you service-related messages, process your subscription, and secure and support your account.

SMS / text messaging

If you opt in, we send you SMS notifications about matching jobs and confirmations when a job has been booked for you. Message frequency varies and depends on your own job activity. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.

We do not sell, rent, or share your mobile phone number or your SMS consent with any third parties or affiliates for their own marketing or promotional purposes. Your mobile information is used only to deliver the notifications you request.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate:

• Twilio — to deliver SMS notifications.
• Stripe — to process subscription payments.
• Our hosting/infrastructure providers — to run the service.

We may also disclose information if required by law or to protect our rights, our users, or the public.

Your Frontline credentials

Your password is stored encrypted and is decrypted only at the moment it is needed to sign in. We use these credentials only to watch the board and take the actions you have authorized. You may remove your credentials or close your account at any time.

Data retention & security

We keep your information for as long as your account is active and as needed to provide the service, then delete or de-identify it within a reasonable period, except where we must retain it to comply with legal obligations. We use industry-standard measures, including encryption of stored passwords. No method of storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

• SMS: reply STOP to stop texts, START to resume, HELP for help.
• Request access to, correction of, or deletion of your information by contacting us.
• California residents have additional rights under the CCPA/CPRA; we honor them and do not sell your personal information.

Not affiliated with Frontline

Sub Concierge is an independent service and is not affiliated with, endorsed by, or sponsored by Frontline Education or Frontline Absence Management.

Changes & contact

We may update this Policy from time to time and will update the effective date. Questions about this Policy or your information: GetSubConcierge@gmail.com.