Frequently asked questions
What is Sub Concierge?
Sub Concierge is a service for substitute teachers that watches the substitute job board for you and, based on the rules you set, either books matching jobs automatically or texts you so you can decide. It helps you fill your schedule without constantly refreshing a job board.
How does it work?
Three steps: Watch, Match, Act. Your Concierge checks the board every 30 seconds, evaluates each opportunity against your preferences, and then — depending on your choice — books the job and texts you, or alerts you to decide.
Does it work with Frontline?
Yes. Sub Concierge works with the Frontline Absence Management (Aesop) substitute board. You connect your existing Frontline account and set your rules.
Is Sub Concierge affiliated with Frontline?
No. Sub Concierge is an independent service and is not affiliated with, endorsed by, or sponsored by Frontline Education. It acts on your behalf using your own account, according to the instructions you give it.
What information do I need to connect?
Just your Frontline ID/username and password. Your Concierge watches every district connected to your account. Your password is encrypted and used only to act on your behalf.
Can I choose exactly which schools I want?
Yes. You can name the specific schools and districts you want, and even set a different action per school — for example, automatically accept your favorites and just get an alert for others.
Can I exclude certain schools or assignments?
Yes. You can list schools, subjects, or assignment types to never accept (for example, no SPED), and those are always skipped.
Can I control which days I work?
Absolutely. You choose the days of the week you’re available, specific dates, earliest start and latest end times, full-day vs. half-day, and whether multi-day assignments are allowed.
What if I’m already booked?
Your Concierge won’t double-book a day it has already filled for you, and it respects the availability rules you set. You stay in control of your schedule.
What happens if Sub Concierge isn’t sure whether a job matches?
It errs on the side of caution. If a job doesn’t clearly meet the criteria you authorized, it will not auto-accept it — it skips it, and can alert you instead. Better safe than a wrong booking.
Can I pause the service?
Yes. You can pause your Concierge instantly from your dashboard. While paused, it won’t accept any new assignments until you resume.
Can I cancel an accepted assignment?
Yes — you cancel an assignment the same way you normally would, through Frontline and your district’s standard process. Sub Concierge books jobs for you; canceling is handled through the official channel, and you’re responsible for following your district’s cancellation policies.
How are my credentials protected?
Your password is stored with strong encryption and is decrypted only at the moment it’s needed to sign in and act for you. It’s used solely to watch the board and follow your rules, never shared, and you can disconnect your account at any time.
How quickly does Sub Concierge respond to new opportunities?
It checks the board about every 30 seconds, around the clock, and acts within seconds of a match — far faster than a person refreshing the page. Popular jobs can disappear in minutes, so speed matters.
Will I receive a notification when a job is accepted?
Yes. The moment a job is booked for you, you get a text with the school, date, grade, time, and confirmation number. Monitor-only matches get a text too, so you can decide.
Can I cancel my Sub Concierge subscription anytime?
Yes. It’s month to month after your 14-day free trial. Cancel anytime from your dashboard and you won’t be billed again.